Disability Focus is a podcast co-produced by Chester Voluntary Action, People’s Choice Group and the Learning Disability Service User Forum. CVA facilitates, in partnership with People’s Choice Group, the service user forum which sits alongside our Learning Disability Forum.
The idea for Disability Focus was developed through the service user forum as members wanted to stop talking about the challenges they face and do something about it instead. This episode explores the world of customer services; the good, the bad and the ugly. It finishes with some fantastic top tips suggested by the group as to how we can all improve our customer service skills if a customer has a disability.
We believe these podcasts are a fantastic medium in which to share strong messages and we’d love to hear your thoughts.